These days, businesses want to be able to predict a range of business outcomes. The marketing, sales and customer service teams want to target their customers more efficiently, increase lead conversion rates and sales revenue. They want to have more meaningful relationships with their customers based on an informed understanding of their needs and be able to provide targeted, relevant and personalised offers.
Unfortunately, these departments often rely on disparate information that resides in multiple systems. They have to go to different sources and try to piece the information together themselves or through custom built in-house systems, they are not sure the data can be trusted, it takes time to do this, and time equals money.
This is where we can help you to transform into a customer-centric organisation where marketing, sales, and service professionals have the insights they need to personalise experiences.
Altron Karabina’s Customer Insights solution utilises Microsoft technology, including Dynamics 365, Power BI and Power Apps, to help organisations unify disparate data to gain a single view of customers, derive insights, and take action.
Bring together all of your transactional, observational, and behaviourial data. Transform customer data intelligently with recommendations based on AI and machine learning.
Predict customer intent, churn or the next best action. Discover new audience segments with AI-driven recommendations. Spot trends and patterns, and deliver personalised experiences across channels.
Get started quickly with intuitive, guided experiences. Connect your customer data with Microsoft Power BI to customise dashboards and reports. Build custom apps with embedded customer insights by using Microsoft PowerApps.
Trust in a solution that is configurable, extensible, and compliant. Unify customer data with prebuilt connectors, predict customer intent with AI-driven insights, tailor interactions with automated processes and customer-centric experiences, all while maintaining control of your customer data.
Download the buyer's guide now
As the 14 x winner of the Microsoft Data Analytics Partner of the Year award as well as 8 x Microsoft Dynamics CRM Partner of the Year winner, Altron Karabina is uniquely positioned to provide expert guidance in implementing the best Customer Insights solution for your organisation.
Get in touch with us today.
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*Accenture | **Accenture | ***McKinsey
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