Customer Engagement

Do you understand your customers?
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Customer Engagement

Customers don’t need you to tell them what they need or want anymore. They already know what they want since they’ve been searching on the internet, through forums, blogs, social media, and so on. What they want is to be treated as individuals. They want to feel like their business matters to you and that you care.

A Customer Relationship Management platform from Altron Karabina can make all the difference in whether you gain a new customer, retain an existing one or lose one to a competitor.

Utilising Microsoft Dynamics 365 for Customer Engagement, we bring together information from different departments within you company to give one, holistic view of each customer – and in real time. This allows customer-facing employees in areas such as sales, marketing and customer support to make quick and informed decisions on everything from upselling and cross-selling, to improving the quality of customer communication and responsiveness, to coordinating the management of sales and even marketing campaigns.

How can we help you?

Insurance Accelerator

Our Insurance Solution helps clients transform how they engage with customers across all channels and at every customer touchpoint. We bring together the ideal combination of the market leading Microsoft Dynamics 365 platform, an industry focused accelerator solution and our own insurance industry consulting expertise.

This solution is tailored to fit the unique processes of Dynamics CRM users in the Insurance industry and has been built upon years of experience helping Insurers to successfully implement a customer engagement solution.

Omnichannel Customer Engagement

It is a challenge for companies to synchronise multiple channels at the same time within a single journey and manage the customer lifecycle successfully enough to deliver a personalised, contextual experience each time. The multiple disconnected interactions each customer has with a company makes omni-channel customer engagement a business necessity for those companies struggling to manage journeys.

Field Sales & Service Solution

Modeled on the Dynamics 365 for Customer Engagement platform, our solution is created specifically for mobile Sales and Field Service workers in the Retail, FMCG and Services industries. With advanced capabilities for planning, scheduling and co-ordination across multiple channels and analytics through PowerBI, it is an end-to-end solution that helps the people in the field to adapt quickly to changing business needs.

Marketing Solutions

The marketing landscape has changed drastically over the last few years and marketers are now required to manage more channels, deal with the social and mobile explosion of data, and provide quantifiable results of marketing initiatives in order to prove marketing value.

Our solutions cover lead management, marketing automation, analytics, email marketing, lead scoring and segmentation; to more advanced marketing techniques.


Dynamics 365 helps your team make the most of every minute.

Meet your Customer Engagement Team

Get to know the senior Customer Engagement team, supported by over 25 consultants

Ronnette Fenton

Consulting Services Lead

Dave Ives

Business Unit Lead - Business Applications

Drihan Bester


Our Customer Engagement Technology Partners