Process Automation is a Necessity for the Digital Citizen at Work

Process Automation is not new, in fact automating processes to make them more efficient is the cornerstone of the workplace and in many cases the driver of the different industrial revolutions.
The 1st industrial revolution began with the mechanisation of the textile industry, through automation. The 2nd industrial revolution came in the early 20th century, when Henry Ford mastered the moving assembly line and ushered in the age of mass production. The 3rd revolution is long under way and manufacturing as well as other key industries have gone digital. Now a 4th Industrial Revolution is building on the 3rd, the digital revolution that has been occurring since the middle of the last century. It is characterised by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.

What has changed and, is in ways a huge shift from the ways of the not too distant past, is the impact of automation on people. Whereas is in the 1st and 2nd industrial revolution, automation replaced people, the 3rd Industrial Revolution laid the path for using automation to benefit the workforce and the population in general. Along with these benefits it has created a new generation of citizens, digital citizens, who live and exist in a world that is fast moving, instantly gratifying and mobile.

These digital citizens order clothes from an app, sitting in a taxi they hailed with an app, on the way to a party organised on Facebook. A party that we will share on a myriad of social media platforms, maybe even live stream, so that a friend traveling in Cambodia does not miss out.

Digital citizens have an expectation of how the world must work, even life at work. That expectation affects companies in two fundamental ways.

1) They need to ensure they address the digital consumer in their business strategy, which leads to the larger digital transformation discussion and

2) They need to ensure a Digital Workplace strategy is in place for their employees, who are those same demanding digital citizens.

Why do you need Process Automation?

The study, called the “Definitive Guide to America’s Most Broken Processes,” found that a third of employees at U.S. companies (with more than 1,000 employees) are currently looking for new jobs, with the vast majority (86 percent) citing their company’s broken processes as a driving factor behind this decision. One commonality found in the research is that the top five issues are unspecialised, repetitive tasks that fall in the long tail of business processes, which must be automated to drive efficiency, efficacy and employee satisfaction.

The top five most broken corporate processes cited by survey respondents include:
  1. Technology troubleshooting
  2. Access to tools and documents that enable good job performance
  3. Annual performance reviews
  4. Promotions
  5. Employee onboarding

It’s not a surprise to see that 3 out of the 5 broken processes are related to Human Resources or Human Capital Management capabilities in organisations. Many organisations have an outward focus, not stopping to consider the impact of digital transformation on their own digital citizens, their employees.

Fortunately for these organisation and their employees, advancements in intelligent process automation solutions are changing all of this. In 2018 and beyond, workers should feel empowered as the technology is available today to easily automate, orchestrate and optimise their own business processes, eliminating frustration and ensuring everyone is better equipped to reach top potential.

Contact us if you are interested in hearing more about our Business Process Automation solutions and how they can address your business needs.

The complete study of “Definitive Guide to America’s Most Broken Processes” can be found here.

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