Helping CIO’s to fully realise the impact of digitisation
Irrespective of the industry sector, digitisation can help drive growth and maintain competitiveness. However, it must be done through the lens of “serving the customer” and customer experience improvement. The operating model has continually shifted to one where companies are looking to produce quality items faster, more cost-effectively, source better, and operate in a more environmentally responsible way. Below are some of my views on how CIO’s can fully realise the impact of digitisation in their industry.
Technology must align with business priorities
Inevitably, much of this revolves around using technology in smarter ways to bring value for the customer, whilst sustaining and enhancing internal and external experience. The primary goal for most organisations is to deliver value in the best ways possible. Moreover, immediate organisational priorities must still be addressed.
Technology must align with the business priorities and be used appropriately. Sure, a company can have a sophisticated solution (think robotics) but it needs to fulfill a need within the business and align to the strategy. Some businesses might have concessions from Government and the use of robotics would not fulfill the requirement. Whilst technology can provide benefits, business leaders must understand the technology and buy into its use. With business and technology leadership, digitisation can become a reality.
C-Suite has an integral role to play
Of course, just because sophisticated technologies are available, it does not necessarily mean the adoption cycle must change. As with anything, those disruptive forces will eventually become mainstream. It therefore does not make any sense to be an early adopter just for the sake of it. We have seen companies adopt the latest innovative mobile management technology, only to become less efficient. This is where the C-suite has an integral role to play. They must understand the innovations happening in the market and how they can be applied to their industry sector.
Sophisticated technology becomes just a precursor to delivering a better customer experience whilst driving a need for new skills in the market. Part of this evolving skills environment will be to address the big data explosion which has still not been solved.
CIOs must use technology optimally in a distributed work environment as well as leverage analytics to understand data better for more informed decision-making. There is a requirement for business leaders to be able to interpret and use data in more advanced ways. They must realise that the value is not in how much data you have, but what you do with it.
Seamless connection to the Cloud
More attention will be placed on the cloud, security, data and the management of devices. Digital workers must therefore be able to connect to cloud services seamlessly, understand the impact of security and manage the influx of data from connected devices.
Today every function in the organisation has a technology element associated with it, requiring the CIO to examine new ways of integrating everything to manage the business’s processes better. This does not only revolve around putting hardware, software, or cloud solutions in place and hoping for the best. Instead, it is finding the balance between technology and managing people in the most effective ways possible.
Dave Ives’ views on how CIO’s can fully realise the potential impact of digitisation, were originally published on Intelligent CIO Africa.
Contact us if you would like to discuss the digitisation of your company and a road map for successful change and adoption.