Case Study: Driving business continuity and communications for Webber Wentzel

Driving business continuity and communications with customers

Problem

With a well paced plan, aimed at driving business continuity, to roll out Microsoft 365 (M365) to both Webber Wentzel’s Legal and Support teams, the first part of the rollout was completed successfully in the support area.  The next phase was due to commence in March when the Covid-19 pandemic changed life as we knew it.

As the country went into lockdown, there was pressure to fast track the deployment and usage of Microsoft Teams overnight.

Webber Wentzel needed a platform for communication and collaboration both internally, and externally with their clients. Given the necessity to act quickly, they required their users to upskill and adapt to the new platform, to ensure business continuity.

They were looking for someone who could assist them to get the most value out of Microsoft Teams and then with the broader rollout of Microsoft 365, which would require a different approach, being managed remotely.

With the development of customised training as well as Frequently Asked Questions documentation, users could reference this useful material to enhance their understanding and upskill themselves.

As the lockdown continued, Webber Wentzel transitioned to using both MS Teams meetings and live events to facilitate ongoing engagement across the firm and with clients.

Solution

Altron Karabina provided Webber Wentzel with weekly Microsoft 365 support to the team, to drive effective adoption of the new technology.

The service included training and information sessions on Microsoft 365 topics, specifically Microsoft Teams, ensuring availability to address M365 queries, assisting with setting up of Microsoft Teams and Channels for Practice Groups and providing advice around other integrated apps such as Forms.

The support model offered was very flexible. Altron Karabina ensured that the firm had dedicated and focused support that they could draw on when needed.

With the development of customised training as well as Frequently Asked Questions documentation, users could reference this useful material to enhance their understanding and upskill themselves.

As the lockdown continued, Webber Wentzel transitioned to using both MS Teams meetings and live events to facilitate ongoing engagement across the firm and with clients.

 

“Engaging the services of Altron Karabina, means we were able to supplement our capacity from a training and support perspective, allowing our internal team to build confidence working with Microsoft Teams and Microsoft 365”

Warren Hero – Chief Information Officer, Webber Wentzel

 

Outcome

Moving from an on-premise Office 2010 version that users understand and know, to Microsoft 365 (MS 365) was always going to be a significant change.

In order to start unlocking the full potential of the upgrade, the next-level support provided by Altron Karabina on Microsoft Teams and other aspects of MS 365 has resulted in Webber Wentzel building confidence with Microsoft Teams. It has also empowered the users to become comfortable with the technology and adopt it quickly.

Altron Karabina helped the firm effectively adopt and embrace Teams and introduce an understanding of its extended potential.

Embedding some of the immediate value of the Teams solution throughout the business quickly and efficiently – to connect not only the 2 offices, in Johannesburg and Cape Town but also the firm to their clients, supported a seamless transition to remote working during the COVID crisis.

Altron Karabina is continuing to support the MS 365 adoption with the rollout to the legal services teams, as well as helping Webber Wentzel to explore other valuable functionality, available through the various MS Apps.

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