To stay ahead of the competition, it’s important for marketing leaders to have an eye on trends that have the potential to accelerate—or disrupt—their business.
As the most advanced SA conference in this field, Customer Experience World will be introducing the new wave of Customer Experience (CX) that takes the customer to the centre of the company in a way that has never been seen before. With two days packed with keynote speeches, case studies, group exercises, and networking, you’re guaranteed to leave with much knowledge about Customer Experience.
Mohammed Areff will be representing Team Karabina where he will share a vision for the future that we’re excited to be a part of – one enhanced by Customer Intelligence, supported by platforms, and automated to deliver personalised and enriched customer experiences.
He will describe how these technology platforms enable you to engage with your audience in the next 1-3 years. During his session, he’ll cover the top 3 technology imperatives we see impacting businesses, and what it means for the next wave of Customer Experiences. These include:
- The customer experience becomes a competitive advantage
- Re-imagining customer processes and systems as Platforms
- The need for a Customer Experience Technology Maturity Model
Those who are attending Customer Experience World should be sure not to miss out on this session and chat to Mohammed and the team for more insight on how to gain the competitive advantage with enhanced Customer Experience.
Alternatively, click here to contact Karabina directly to discuss how we can help you with customer engagement solutions to ultimately provide the best experience to your customers.